The Western Hotel

Photos

Reviews

• K Groo

  Feb, 06 2018
  ★ ☆ ☆ ☆ ☆
  Here’s a short list of what we found in our room at the Western Inn: dirty/stained carpeting; a dingy drop ceiling; hair in the bath tub; flaking lead paint around the windows; a view of the road and an asphalt roof (the room was described as having a view of the Delaware); an ancient AC window unit; a rusty radiator; bare nails just hanging out in the dirty, marked-up walls. The room was really depressing: worn out, run down, and looked like it simply had not been updated in at least thirty years. As we were going to bed, a bug crawled across the sheets. The Western Inn states on its website that all rooms include “microfiber bathrobes”, Apple TV, a coffee maker, and a hair dryer. None of these things were there. There weren’t even privacy curtains on the windows, even though the room faced the road. We were in town for a wedding and needed an iron for a few pieces of clothing. One of the staff members managed to track one down, but let us know they did not have an ironing board. She suggested we iron our clothes on the table in the room, which was made of laminate (plastic). Probably not a great idea…
  
  What makes the Western worse is that the inn actively misrepresents on its website what it is. There has clearly been some effort put into updating the downstairs bar/restaurant area in order to attract diners. Upstairs, however, is a real hot mess. We gently approached the owner, Irene, shortly after we arrived to tell her that we felt the room did not really correspond to the description online. She wasn’t rude, but just unhelpful and unwilling to admit the reality upstairs. We had the feeling that she has likely heard this before. She told us that there were only two rooms that had been renovated but that they were not available (we booked months ago), that the inn was completely full, that there was nothing she could do. No offer to comp us a night or a meal, or even give us a discount on the room, etc. At $189 per night, she suggested that we were already paying next to nothing. She also noted that the inn was 150 years old, as though that explained the mess upstairs. We lived in the UK for a decade. They manage to keep their 500+ year-old properties in pretty good shape.
  
  Irene’s staff also took the full payment for our stay before we stepped foot into our room. In hindsight, this was a sign (and a real mistake on our part). I am sure that there are guests who have refused to stay or pay upon seeing their room. Irene seems happy to take the money of travellers unlucky enough to book at her inn and expect—as her website suggests—an “idyllic weekend getaway.” Maybe if you only have two rooms that are clean and well appointed, you should just book those rooms, rather than deceiving people? Or maybe wait to open your business until all of your rooms are up to the same standard? Skip this place.

The nearest places

• Karkula

  Establishment, Home goods store, Furniture store

  24 Upper Main Street, Callicoon, NY 12723

  +1 212-645-2216

  karkula.com

  Closed now: Until 10:00am tomorrow
• Callicoon Brewing Company

  Establishment, Food, Bar

  16 Upper Main Street, Callicoon, NY 12723

  +1 845-887-5500

  callicoonbrewing.com

  Open now: Until 11:00pm
• Fox Run Recycling Inc

  Establishment

  32 Lower Main St, Callicoon, NY 12723

  +1 845-887-6022

  foxrunrecycling.com
• Bà & Me

  Establishment, Food, Meal takeaway

  26 Upper Main Street, Callicoon, NY 12723

  +1 845-887-3004

  baandme.com

  Open now: Until 05:00pm
• Western Supper Club & Inn

  Establishment, Food

  24 Upper Main Street, Callicoon, NY 12723

  +1 845-887-9871

  Closed now: Until 04:00pm
• Antique Center

  Establishment, Home goods store

  Academy, Fremont, NY 12723, Callicoon, NY 12723

  +1 845-887-5918